Associate Executive Director, Programs and Services, Center for Living & Working, Inc. (Worcester, MA)

  • Reports To:  Executive Director
  • Supervision exercised: PCM Manager; IL Services Manager; Youth Services Manager
  • Exempt or Non-Exempt Status: Exempt

Company: Center for Living & Working, Inc. (CLW) is located in Worcester, Massachusetts and is a 501 (c)(3) non-profit agency founded in 1975 by a core group of young adults with disabilities. CLW is a consumer-directed, multi-programmed, multifaceted agency, dedicated to the empowerment of all persons with disabilities to live as independently as possible. CLW provides four core services: Advocacy, Skills training, Peer support and Information and Referral. 


  • Member of CLW’s Senior Management Team with responsibility of upholding all policies and procedures to ensure quality programs and services are offered to consumers.
  • Responsible for the day to day operational management of all programs including services offered through contract agreement.
  • Database Administrator working in conjunction with identified IT Tech support to ensure staff receives appropriate access, training and ongoing support for appropriate data entry. Develop a quality assurance process for all data/IT applications.
  • Grant Writing – all aspects of the process to include but not limited to: research and applying for funding opportunities that fit within our mission.  RFR response and all follow up.
  • Outreach and marketing to identify, develop and sustain diverse partnerships and collaborations throughout the State.
  • Oversee the ADRC and LTCOC, working closely with the Executive Director.  Attends statewide meetings as assigned.
  • Budget management – manage program and service budgets while working with direct reports and the Associate Executive Director, Finance & Administration in creating and tracking departmental budgets.
  • Responsible for mandated Federal and State reports, fulfilling contractual requirements of the programs and services and the timeline for submission.
  • Management of record keeping and documentation processes, ensuring that these are productive and efficient, and within established procedures as defined by applicable contracts and established CLW billing procedure.
  • Overall responsibility of maintenance, upkeep, and compliance audit of all programs and services and consumer files.
  • Represent CLW at community events and meetings as required, ensuring that the mission and resources reflect changes in community needs.
  • Perform other duties as assigned.

Essential Functions:

  • This position requires frequent communication (orally and/or in writing) with consumers, staff, state agencies, business partners/vendors and other third parties;
  • This position requires the ability to conduct individual and group presentations;
  • This position requires the ability to understand the requirements of all of CLW programs and to be able to assess, evaluate, educate, manage, plan, budget and negotiate with various stakeholders.
  • This position requires the ability to travel within service area and beyond as needed;
  • This position requires the ability to accurately manage information in database system;
  • This position requires the ability to use office machinery, including calculators;
  • This position requires the ability to remain in a stationary position for extended periods of time;
  • This position requires the ability to maintain strict confidentiality.

Preferred Qualifications:


  • Masters Degree in related field of health, social services, education and/or rehabilitation required.


  • A minimum of 5 years of successful program management in the non-profit sector, with at least 3 years in a senior or leadership role.
  • Grant writing
  • Excel, Microsoft Office, data base management

Possess the ability to:

  • Work independently and as a team member
  • Work effectively with individuals with diverse disabilities and cultures
  • Prioritize and meet deadlines
  • Problem solve
  • Provide guidance and leadership

Familiarity with:

  • Independent Living issues and philosophy;
  • Community resources and local service system for persons with disabilities/ (older persons) and how to arrange for services;
  • MassHealth, state agencies and provider service system available to serve individuals with disabilities/ (older persons);
  • Non-profit program management
  • State and Federal regulations relating to relevant programs and services;
  • Civil rights for individuals with disabilities.

This job description is subject to change at any time. Individuals with disabilities strongly encouraged to apply.