Community Work Incentives Coordinator, Endependence Center, Inc. (Norfolk, VA)

To apply: please submit resume and introduction/cover letter to Cheryl Simpson at and use the subject line “CWIC position” or mail to: Endependence Center, Attn: CWIC Position, 6300 East Virginia Beach Blvd, Norfolk, VA 23502. This position is open until filled.

Endependence Center, Inc. (ECI), a Center for Independent Living serving South Hampton Roads is hiring a Community Work Incentives Coordinator (CWIC) to be part of the Work Incentives Planning and Assistance (WIPA) project team. The WIPA project funded by the Social Security Administration (SSA) to provide no cost services and supports to beneficiaries receiving SSI or SSDI that are working or planning to go to work, so they can make informed decisions about working and has a successful transition to the workforce.

This position is either full-time with benefits at an Annual Salary of $29,064 or part-time at $14.00 per hour. 

Prefer applicant residing in the Hampton Roads, Virginia area working out of main office in Norfolk. However, we will consider an applicant that resides out of the area to provide services by phone. A laptop and other equipment will be provided as needed.

The CWIC is responsible for providing individualized benefits analysis and evaluation; benefits support planning; benefits management; and work incentives education to SSA disability benefits (SSI and/or SSDI) recipients throughout the service area via telephone, email, and face-to-face contact. The CWIC is also responsible for assisting with outreach efforts to disseminate accurate information to beneficiaries about various work incentives programs.

Essential Functions:

  • First point of contact and provide information and referral to SSI/SSDI beneficiaries in person or by telephone or email;
  • Utilize all specialized software related to the project on laptop provided;
  • Request all benefits information from beneficiary and provide individualized benefits counseling in person, on phone or via distance based communication technologies;
  • Develop Benefits Summary and Analysis (BSA) after providing benefits counseling;
  • Provide written Work Incentive Plans (WIPs) and other reports to beneficiaries and funding sources as needed;
  • Maintain detailed documentation of all contacts;
  • Educate and assist beneficiary to understand work incentives and how to utilize those that are appropriate with employment;
  • Explain the effects of employment and self-employment income on SSI, SSDI, Medicaid, Medicare and other public benefit programs in Virginia;
  • Provide outreach on the program as needed/requested;
  • Provide beneficiary information on other resources and employment networks; and
  • Provide follow along services to help beneficiaries manage their benefits, report income, and access available work incentives.


  • Must have a high school diploma or GED;
  • College degree preferred in Human Services field;
  • Must have experience working with people with disabilities;
  • Previous employment related experience preferred;
  • Prefer current Community Work Incentives Coordinator (CWIC) certification. If not certified, training will be required;
  • Must pass Federal government Level 5 Suitability Clearance;
  • Must pass Criminal Background and Child Protective Services background checks;
  • Basic understanding of SSI, SSDI, Ticket to Work program, Work Incentives and other public benefits;
  • Work independently with minimum supervision;
  • Must have strong math skills;
  • Experience with data entry;
  • Ability to effectively communicate in oral and written communication;
  • Must have good time management skills;
  • Must be proficient in Microsoft Office software (i.e., Word, Outlook, Excel);
  • Must be able to multi-task several projects at the same time; and
  • Persons with a disability are encouraged to apply.