Director of Programs, Silicon Valley Independent Living Center (San Jose, CA)

  • Employment Status: Full Time (1.0 FTE); Exempt; Fully Benefitted
  • Supervisor: Executive Director
  • Location: Silicon Valley Independent Living Center (SVILC) San Jose Main Office: 25 N. 14th Street, Suite 1000, San Jose, CA 95112
  • Position Supervised: All Program Department & Clerical Staff and Volunteers for San Jose office and for south county branch office in Gilroy (12 to 16 employees plus 5 volunteers)

SUMMARY: Under the direction and supervision of the Executive Director, the Director of Programs manages and supervises delivery of all SVILC’s programs and services in accordance with the organization’s mission, vision, and values. This position is responsible for the development and oversight of current and new programs, program proposals for soliciting grants, annual goals and objectives, department planning and budgeting, program and grant reports and compliance thereof, and program & clerical staff supervision. Acts as liaison with government agencies, the community, and the public relative to funding, contracts, and delivery of services and responsible for program and organization presentations, workshops and trainings. Participates as a member of the management team in the development and implementation of organization-wide policies and programs that will contribute to the agency’s overall success. 

ESSENTIAL FUNCTIONS:

Program Management

  • Provides business oriented input to the annual planning process, including organizational planning, budgeting, community and consumer needs assessments, evaluation of programs and development of work plan goals and objectives which results in measureable outcomes.
  • Monitors and evaluates the implementation of day to day operational program activities and services to ensure grant and consumer goals and objectives are met successfully, effectively, in accordance with approved policies, procedures and Independent Living (IL) philosophy.
  • Provides day to day and consistent supervision, direction, leadership, training and development for direct report staff related to services in accordance with agreed upon procedures, mission/vision/values, work plan, employee goals and overall IL philosophy.
  • Maintains information management system (Q90 Corp. – CIL Suite database) by ensuring that all consumer qualitative and quantitative data is consistently and accurately entered by self and staff to capture correct data for Consumer Services Records in compliance with Federal requirements and to produce accurate, quality reports. Runs internal quality control audits at least quarterly to ensure accuracy and timeliness of data. Facilitates development and periodic upgrades and/or field modifications to the database.
  • Analyzes and evaluates data against work plan goals and employee goals to ensure successful and measureable outcomes.
  • Ensures adherence to the organization’s policies and procedures regarding consumer record keeping, reporting, finance, human resources and operations.
  • Identifies and oversees community outreach activities to promote and educate the community regarding access to independence services, IL philosophy and to ensure consumer outcomes.
  • Networks and develops, on an ongoing basis, effective community relationships and partnerships to promote SVILC, Independent Living and assist SVILC in meeting program goals and makes conscious efforts to enhance image of the organization in presentations and workshops and trainings.
  • Coordinates and supports the planning for new services through team leaders and other key staff.
  • Promotes advocacy on an ongoing basis through education, modeling, reinforcement and participation in system change activities.
  • Manages administrative aspects (supplies, lease/vendor agreements, equipment maintenance) of branch office to ensure operational function as needed.
  • Provide other executive support duties as requested by the Executive Director.
  • Acts as interim executive director in the prolonged absence of the Executive Director or as assigned by the ED or Board President.

Advocacy

  • Assists with the planning, coordination, and implementation of the organization’s advocacy/disability justice program that will further the mission of the organization.
  • Models integrity, personal and professional ethics and maintain confidential consumer information.
  • Serves as systems advocate for organization and disability community at-large.

Personnel

  • Recommends to the Executive Director the type of work force and staffing pattern necessary to conduct the activities authorized by the Board.
  • Ensures that appropriately qualified staff are employed, trained, directed, coordinated, and supervised to effectively conduct and implement the organization’s programs.
  • Ensures that an annual job performance appraisal is conducted for each staff member by the immediate supervisor, document the results, review with the staff persons, and include co-signed copy of report in the personnel file.
  • Makes recommendations to the Executive Director regarding employee raises, wage adjustments, modified work schedules & duties, notices, probationary periods and termination of employment.

Board of Directors

  • Attends all meetings of the Board of Directors.
  • Provides qualitative and quantitative information to Board and Board committees to assure understanding and evaluation of departmental programs.
  • Provides the Executive Director, Board of Directors and SILC ED a summary of the Consumer Satisfaction Surveys annually.
  • Provides staff leadership to the Program Committee of the Board and co-facilitates Board Program Committee meetings. Sets agenda and prepares the board chair for Program Committee and full Board meetings.

Miscellaneous

  • Responsible for providing all core IL services and systems change advocacy as needed.
  • Perform other duties as assigned.

QUALIFICATIONS:

Education and Training:

  • Bachelor’s degree required in Social Services, Business Administration, Education, Rehabilitation or related area.
  • Three to four years of experience in Independent Living, or related disability services with preferred experience in working in the Disability Rights Movement.
  • Two years of direct supervision and management experience.

Language Skills

  • Excellent verbal and written English communication skills.
  • Ability to communicate clearly and effectively with all levels of employees, Board members, outside vendors and agencies.
  • Ability to conduct effective oral presentations, workshops and trainings.
  • Demonstrated skill in writing and developing policies and procedures related to IL Philosophy.

Other:

  • Demonstrated competency in advocacy, supervision, program development, grant writing and reporting, budgeting and evaluation. First-hand experience of disability preferred.
  • Extensive knowledge of the Rehabilitation Act, ADA, and other disability rights laws.
  • Excellent organizational skills, including the ability to juggle multiple priorities, strong analytical skills, follow through and attention to detail, ability to self-motivate to achieve desired results and meet deadlines.
  • Demonstrated ability to think independently, make decisions and use good judgment and discretion in the decision making process including decisions requiring an innovative approach or conflicting/incomplete data.
  • Ability to initiate projects, set and meet goals independently with a minimum of supervision.
  • Ability to effectively manage the performance of direct report staff in accordance with applicable laws and the standards of the organization.
  • Willing to take calculated risks and be accountable for decisions and actions.

Physical Demands:

The physical demand described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential functions.

  • Requires the ability to observe and speak to individuals and groups and move around in an office environment.
  • Travel required within the regional service area of SVILC (Santa Clara County) and between the main (San Jose) and branch office (Gilroy). Must own transportation with proof of current insurance.

Work Environment:

  • Director of Programs has private office within a combined multi-office and open space environment.
  • SVILC has a shared office space, with moderate noise level.
  • Equipment operated: Office and safety equipment used in an office and administrative work environment (e.g., computers, FAX machine, copier, TTY, projector, postage meter).

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Non-discrimination: SVILC does not discriminate against employees or potential employees and is an equal opportunity employer. People with disabilities, members of other marginalized communities, and qualified individuals with personal experience with disability are highly encouraged to apply.

Compensation: This is an exempt, upper management level full-time position. Annual salary range of $60,000 to $70,000, commensurate with experience. Includes a competitive benefits compensation package of 100% paid premiums for health and dental coverage, as well as holiday, vacation, sick, and personal leave benefits. 401K also available (non-matched).

Desired Start Date: Immediately, position will be open until filled.

Interested candidates should send a resume with a cover letter summarizing interest and qualifications, compensation requirements, and experience to:

Human Resources, SVILC, 25 N. 14th Street, Suite 1000, San Jose, CA 95112 or email to hr@svilc.org or FAX to 1-408-904-7345.