SILC NET Presents… A National Teleconference & Webinar

Gathering Consumer Feedback for SILCs

September 27, 2011; 3:00 – 4:30 p.m. Eastern

Cost: $75.00

Register online or by using the printable registration form.

Join us on September 27 to learn strategies for gathering feedback directly from local IL consumers, which you can use to improve Independent Living in your state!  Gathering this information and sharing it with the CILs can be a complicated matter.  Our presenters, from two different SILCs, will walk you through the processes they have developed and refined with CILs and other partners in their states. You’ll learn proven step-by-step methods to gather data, analyze it, and then use it to improve IL programs, services, and advocacy in your state.

Join us on September 27 to learn:

• The importance of regularly measuring consumer satisfaction as one tactic for evaluating SPIL implementation within a State.

• Effective approaches for gathering, analyzing and interpreting consumer satisfaction data.

• Strategies for effective collaboration between the SILC, CIL and DSU for creating a statewide annual report that aids in service improvement.

Target Audience: SILC Executive Directors and other staff and Council members.

Meet Your Presenters:

• Chris Camene, Chief Program Officer, Paraquad, St. Louis MO.  Chris is also the Chairperson for the MOSILC Quality Assurance Committee.

• Kelly Flaugher, Coordinator, Office of Adult Learning and Rehabilitation Services, Jefferson City, MO.

• Ann McDaniel, Executive Director of the West Virginia SILC, Institute, WV. 

PRESENTED BY SILC-NET: A program of the IL NET national training and technical assistance project for Centers for Independent Living (CIL-NET) and Statewide Independent Living Councils (SILC-NET). The IL NET is operated by ILRU, Independent Living Research Utilization, in partnership with the National Council on Independent Living (NCIL) and the Association of Programs for Rural Independent Living (APRIL).